Job ID | 2022-4928 | # of Openings | 1 | Job Location | US-DC-Washington | Category | Communications |
kglobal is a full-service agency that helps clients communicate better. As a result, our commercial and federal clients build awareness, increase market share, influence policy, and protect their brands.
This position will support a federal civilian customer in the Washington, DC Metro Area. This role is dependent upon award of contract and funding.
As part of a group of creative thinkers and communicators, our ideal candidate thrives in a highly visible, fast-paced, time-sensitive environment and solves problems. The successful candidate is creative, fast on their feet, and self-driven. Candidates must also have an active SECRET security clearance and previous experience working in the federal space.
What You'll Do:
Provide advanced communication support such as technical writing, marketing, graphic designing, editing, proofreading, notification management, correspondence management, and records management in a time-sensitive, Information Technology (IT) driven environment
Research and coordinate content from personnel and data sources to create content tailored to specific target audiences
Process photographs and perform basic photography functions
Provide version control and tracking through the editing and approval process
Perform Customer Service Survey Calls to survey troubleshooting open (unresolved) tickets and provide monthly metrics or briefings when necessary
Schedule, coordinate and facilitate meetings with various stakeholders providing agendas and meeting notes
Provide proofreading and editing support using the Associate Press Style Guide
Develop and maintain Standard Operating Procedures (SOP) documentation, diagrams, work process charts, flow charts, briefings and training materials defining technical requirements, user-friendly instructions
Coordinate events and serve as on-site POC
Track relevant correspondence and provide analysis to improve communications
Assist with visitor access activities
Who You Are:
Advanced technical writing skills required to design, develop, and write accurate, highly technical, user-friendly, IT communication deliverables
Advanced technical proficiency in most current and best industry-standard, graphic design, and visual art software, including but not limited to, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Drupel, Visio, Edraw Max, Flickr, Google, Office-365, JIRA and Confluence
Knowledgeable and trained on the IT Infrastructure Library (ITIL) framework of Best Practices for IT Service Management providing recommendations for continuous improvement
Knowledgeable in the use of Section 508 Compliance Guidelines, DHS Communications Media Policy, the Associate Press Style Guide and Federal Government Standards for branding, styling, and layout
Proficient in creating SharePoint content, JIRA content, Confluence content, website content, social media content
Advanced technical coding, HTML, and rich-text skills
Proficient in Microsoft Office Suite (Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Project, Microsoft Access and Microsoft Excel), Adobe InDesign and other graphic design software
Able to maintain electronic and physical communication files utilizing Microsoft SharePoint, SharePoint Online, Microsoft OneDrive, Microsoft Office 365 and Shared Drives ensuring compliance with records management policies
Experience:
12 years total experience, including 6 years of communications specialty experience and 2 Years of IT communications specialty experience
BS/BA Degree
Project Management Professional (PMP) Certification or any higher education degrees from an accredited university, including a Juris Doctorate (J.D.), Masters of Business Administration (MBA), or PhD
This position will require U.S. citizenship and an active DoD Secret clearance.
kglobal is an equal opportunity/affirmative action employer. Qualified applicants are considered for employment without regard to age, race, national origin, sexual orientation, gender, gender identity and expression, disability, veteran status, or any other characteristic protected by law.