Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests
Maintain records of personnel performance, dining room labor costs, other expenses to china, glass, flatware, and current departmental time log
Schedule periodic food service employee meetings to ensure correct execution of restaurant policies
Schedule all room personnel in accordance with operating budgets and forecasts
Coordinate and direct the daily activities of employees in the outlet(s) including planning and organizing
Participate in strategic planning regarding the director of the outlet(s) including events, entertainment and community outreach that consider the market and local competition
Ensure all aspects of the assigned outlet(s) contribute to 100% guest satisfaction
Ensure food is prepared and served according to the desired portion and quality specifications
Advise customers on selection of food and beverage items
Ensure adherence to all Board of Health standards
Work closely with other departments to ensure seamless delivery of service for our guests
Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business
Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances
Assist with the training of new employees, hiring, orientation, training, and job performance for outlet employees
Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees
Other Duties as assigned
Qualifications
Licenses & Certifications
NJ Casino EE Registration (required)
At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.
We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
We do not discriminate on any status protected by the laws or regulations in the locations where we operate.