This posting has been extended beyond the initial anticipated closing date.

JOB SUMMARY

Primary liaison between the Customer Premises Equipment (CPE) teams and all other partners in the business to facilitate the tracking, management, deployment, and post deployment quality analysis of new firmware, products, and features to customers.

DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Practices adherence to the Release Management (RM) processes, policies, and procedures and makes recommendations for updates to the Release Management documentation.
• Provides operational level oversight and control through the use of Release and CommunicationsPlans, System Organization and Dependency Charts established for each Program/Application Stack.
• Ensures the appropriate amount of planning is conducted based on method and complexity of the release in order to minimize risks and to clearly articulate impact of the maintenance to the stakeholders.
• Maintains highly accurate tracking of code releases and system maintenance for all environments, as applicable to each Program, and to provide accurate Release Management (RM) metrics.
• Ensures that functional testing was passed in a lower environment prior to release into an RM managed environment, and that the production deployment procedures are practiced in a similar, lower environment.
• Reviews required artifacts for accuracy and completeness as applicable to each environment (Examples: Release Notes, Methods of Procedure, Test Results, and Change Requests).
• Provides communications necessary for successful deployments, communicates release results when outcome deviates from the plan, and maintains a Release Calendar in accordance with each Program's Communication Plan.
• Coordinates Releases with all applicable parties
• Actively monitors Quality Assurance (QA) and User Acceptance Tests (UAT) deployment progress and ensures Release Analyst availability if needed for escalation on Production deployments.
• Engages resources for deployment troubleshooting and ensures that application owner signoff is
• obtained before a roll back or other deviation from the plan is acted upon.
• Ensures that Release Retrospective when defects, or deployment process cause customer impact
• May perform other duties as assigned.

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in business related discipline, or equivalent work experience
• Minimum two (2) years' experience in a release management or related discipline

REQUIRED QUALIFICATIONS

• Ability to read, write, speak and understand English
• Demonstrated skills and understanding of IT Technologies with proven experience in performing complex release management tasks with a Fortune 500 company
• Demonstrated customer service mindset with ability to appropriately balance risk with service delivery expectations
• Detail oriented with strong organizational skills
• Demonstrated track record as a team player and as a critical thinker
• Ability to grasp complex technical concepts and apply that knowledge to the release management effort within the team
• Ability to work independently, self-motivated, and highly focused to deliver timely results and positively influence outcomes
• Experience facilitating cross functional meetings with clear, authoritative and professional interpersonal skills
• Skilled at resolving conflict and negotiating effectively and tactfully as a partner to a diverse set of stakeholders
• Demonstrated program leadership experience handling multiple projects simultaneously in extremely fast-paced, demanding and dynamic settings
• Demonstrated ability to drive continuous service improvement through metrics-based process improvement and automation across multiple teams and diverse geographic locations
• Ability to grasp complex technical concepts and apply that knowledge to the release management effort within the team
• Demonstrated skills in developing highly articulate and creative presentations and presenting to all levels of the organization
• Advanced problem solving and analytical skills to address problems with little or no precedence.
• Proficient in extracting report requirements from customers and using various report writing tools
• Experience with estimating resource requirements

PREFERRED QUALIFICATIONS

• Proficient with Jira and the Atlassian suite of products
• Proficient with the Microsoft Office Suite of products