The Job/What You'll Do:
Provides friendly, empathetic and supportive phone line support for those who desire an authentic human connection to support them in their recovery. Responds to the caller by using person-first language and assertive communication. Connects with the caller's issues through mutuality and inspires hope. Assists individuals who call because they may be experiencing loneliness, isolation, fear, lack of support and/or resources. The Peer Support Specialist III offers support, not solutions. Perform follow-up calls, excels at documentation of calls and knowledge of technology systems related to the position. Mentors incoming staff and acts as a role model to the callers and to peers. Facilitates activities usually assigned to a leadership position within the program such as monitoring calls, providing oversight of work activities, and coaching employees
Responsibilities:
Knowledge, Skills, Abilities:
Education & Experience:
The candidate's applicable education and experience will determine where a candidate falls in the position range.
Working Conditions:
While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak.
Who We Are & What We Offer:
Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Denver. Our mission is to Inspire Hope through our talented and compassionate staff.
Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.