Strong analytical ability to quickly understand the issues, debug and arrive at solutions Excellent communication skills (verbal and written both) Hands on, Self driven, Solution oriented and Customer focused AMS support experience Ability to query the system logs and debug issues Understand System integration concepts and especially API specifications Ability to create f

We're looking for someone that has a passion for building software that is focused on good user experience, with a focus on the customer. On a project of this scale, no one operates alone, so you will need to know how to communicate with your team members not just engineers, but also Product, UX Design, Project Management, QA, Evaluation Testers and engineering counterpar

Must be capable of leading, providing and delivering technical and management support in the areas of application development. Apply strong interpersonal skills to elicit understanding of complex, ill defined problems and procedures; brief suggestions for improvement to senior leadership. Facilitate relations between business groups and technology departments. Work across

Answer Help Desk phones and provide Tier I II support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Documents, tracks, and monitors the problem to ensure a timely resolution Possess strong customer service and commun

Install, configure, test, maintain, monitor, and troubleshoot end user workstations and related hardware and software in order to deliver required desktop service levels. Provide excellent technical knowledge of laptop/desktop hardware and associated diagnostic tools to perform diagnostics Perform onsite analysis, diagnosis, and resolution of complex desktop problems for

Designs, codes, and tests software modifications to address enhancement requests Coordinates and participates in system, integration, performance, and acceptance testing Maintains shared responsibility for updating configuration documentation and related configuration management tools to track application changes Interacts with clients and users as required during daily a

The Accessibility Lead is responsible for ensuring the overall accessibility of products and services provided in this contract. Collaborating with various delivery teams, the Accessibility Lead ensures that all deliverables meet or exceed accessibility requirements outlined in the contract. This role requires a deep understanding of accessibility standards and regulation

Experience engineering solutions in Azure environments. Candidate must have experience working with Azure Express Routes, Azure Virtual WAN, and Azure Private Endpoints. Candidate will be required to coordinate with other teams and customers to gather requirements and architect a solution to meet the customer requirements in a cost effective manner. Qualifications Educati

Expert level experience building cloud solutions and deploying resources in an enterprise environment. Candidate must have experience working with Azure Express Routes, Azure Virtual WAN, and Azure Private Endpoints well as a solid understanding of the platform's key services, workloads, governance, and security. Additionally, the person filling this position should be fa

30% IT Hardware & Software Support Installation and maintenance of hardware such as printers, scanners, or other devices. Maintenance of critical software for user support (Anti Virus, Encryption software, etc.) Installation of applications software and customization as required. Troubleshoot and resolve issues with desktop/laptop/tablet/mobile device hardware, software,

Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Manage multiple conference rooms for daily meetings Schedule meetings and update calendars Organize catering for meetings Ensure reception, breakroom, conference rooms and general office areas are tidy and prese

Develop, propose, and execute strategies aligned with our Federal clients business objectives. Collaborate with stakeholders to identify and prioritize IT initiatives that drive business value. Drive cultural and organizational transformation efforts to support IT strategy alignment. Oversee the execution of the IT services contract, ensuring adherence to requirements and

Drive superior results in the management of deployment service projects throughout the project life cycle from original concept, completed rollout, and also ongoing support thereafter Manage a wide range of uncertainties through effective, proactive risk management Communicate regularly and effectively with stakeholders regarding project goals, objectives, deliverables, p

Complete PBX migration via Microsoft Teams Enterprise voice Analyzing existing standalone or clustered telephony infrastructure components with engineering and operations teams Engineer Enterprise Voice solution for the above sites aligning with organizations' cost save initiatives and strategic end state objectives. Create best practice design, plan and deployment of sol

Experience building cloud based infrastructure solutions in AWS with a strong governance model knowledge. Work with the development team to deploy and manage tools that support SDLC automation, configuration management, and release management. Respond to technical issues in a professional and timely manner. Troubleshoot incidents, identify root cause, fix, and document th