Greet fans and ask questions to help make their shopping experience an enjoyable one Make recommendations based on observations and conversations with fans Help execute a brand connection by ensuring fans enjoy a top notch shopping experience Maintain sales floor and/or stockroom standards with an eye to detail Process sales transactions via the Fanatics Point of Sale Sys

Provide targeted coaching and training to Customer Service agents to enhance their proficiency in handling VIP customers. Provide coaching and guidance on complex VIP cases, ensuring agents are equipped to handle high level customer issues effectively. Regularly evaluate agent performance, offering constructive feedback and development opportunities. Conduct daily and wee

Team Leadership and Development Hire and lead a team of 6 8 senior sales agents, focusing on high performance and effective customer engagement strategies. Cultivate a team culture that aligns with the VIP Operations objectives and the company ethos. Prospecting and Sales Strategy Develop and implement strategies to identify and engage potential VIP customers based on cri

Selective Recruitment & Supervision Actively participate in the selection process of VIP Customer Service, Payment, and Fraud agents to ensure the recruitment of top tier talent. Oversee the approach of Jacksonville/Denver VIP agents across Customer Service, Payment, and Fraud departments, maintaining high service standards. Performance Management, Coaching, and Service E

Communicate expectations, milestones, dependencies, timelines, project scope, and project objectives to ensure cross functions have what they need to execute work Contribute to the development of quarterly and yearly GTM planning. Implement operational best practices across the marketing organization with an agile mindsetIdentify friction points across the marketing proce

Help execute campaigns that deliver against new customer acquisition and retention goals, leveraging email, push and paid marketing to acquire and retain FBG customers. Develop detailed campaign briefs that clearly communicate requirements, deliverables and provide feedback and approval of assets in partnership with the creative team. Help build and maintain the marketing

Develop a strong understanding of Fanatics Betting and Gaming, as well as related products and operations. Build strong relationships with internal stakeholders in Commercial. Design and build insightful metric definitions, KPIs, and reporting. Become a key voice in driving commercial performance across both Sportsbook & Casino. Collaboration with other Analysts and Data