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Covetrus
- St. Louis, MO / Oshkosh, WI / Chicago, IL
JOB SUMMARY Leads and develops the skills in the management of support technicians, activities and systems at a Covetrus location, or remote, in North America, as part of a single virtual Support Operation. Ensures timely and effective customer care expectations are met and/or exceeded at all times. Works toward and assists in the achievement of individual, team and department goals. Develops obje
Posted 1 month ago
Covetrus
- Appleton, WI / Fond du lac, WI / Oshkosh, WI
JOB SUMMARY This is a working leadership position, where the CSS Supervisor is based in the Call Center, the CSS Supervisor will provide day to day direct supervision, support and leadership of support technicians in Customer Support. Activities include but are not limited to scheduling, call monitoring, metrics/KPI review and coaching in a Real Time contact center. Ensures that timely and effecti
Posted 1 month ago
Covetrus
- Phoenix, AZ / Scottsdale, AZ / Tucson, AZ
Provide general procedural and front line technical assistance for Veterinary Practice Management Software, including but not limited to Covetrus software products such as Invoicing, correcting payments, scheduling appointments, Medical Records, and Inventory. Should have basic knowledge of hardware, networking, and Operating Systems. ESSENTIAL RESPONSIBILITIES Answer incoming customer support ca
Posted 1 month ago
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